U.S. Concrete
  • 22-Jan-2020 (CST)
  • U.S. Concrete - Atlantic Region
  • Philadelphia, PA, USA
  • Hourly
  • Full Time


Position Summary

The Dispatcher is responsible for directing and managing the mixer truck drivers and for the safe, efficient and timely delivery of our product to our facilities in order to meet our daily operations requirements. The Dispatcher should help create trucking routes that keep costs down but meet customer scheduling needs. The Dispatcher will be responsible for using the latest in routing software to establish daily trucking routes that make required stops outlined in customer contracts. The successful candidate for this position needs to be able to adjust to last minute changes and work with drivers to schedule emergency pick-up or delivery for new or established clients when necessary. This position must maintain a high degree of customer service with daily communication with our field operations.

Essential Job Functions

  • Develop delivery routes and maintain contact with concrete delivery drivers throughout the day to ensure the safe and efficient product delivery.
  • Evaluates information to determine facts and what type of action is necessary to satisfy the delivery needs of the concrete customer; uses system tools and software. 
  • Generates accurate delivery tickets to the batchman/plant operator in a timely manner;
  • Directs the batchman to make proper changes in product mix to meet customer demand.
  • Directs delivery professionals on clock out times at the end of each day.
  • Adjusts ticketing time to keep pace with the customers actual unload rate;
  • Keeps vehicle status and delivery status times accurate on the Command Data System for tracking of orders and utilization of vehicles;
  • Daily paperwork detailing utilization of materials and total deliveries to achieve 100% on time.
  • Schedules and directs delivery professionals off for relief and meal periods when time will accommodate.
  • Work closely with customer service to address same day customer issues.
  • Coordinates emergency situations with safety, shop, operations management and human resources personnel. 
  • Focus on safety for all team members.
  • Organize daily efforts to achieve sufficient material levels at all area batch plants.
  • Coordinate with Area Managers, Batch Men, and Material Handlers to adequately meet the customer's needs for concrete and specialty products. 
  • Manage truck utilization and on hand inventory.
  • Manage inventory spread sheets.
  • Track carrier issues and provide data to management at month end.
  • Constant communication and reprioritization with carriers to supply the needs of our area batch plants. 
  • Work with outside vendors for weekend and night pours to ensure materials are available for the project requirements. 
  • Answer customer service calls for new orders, changes, status updates and cancellations; while maintaining a high level of customer service in frequent high pressure situations in the Customer Service dept.
  • Assist Scheduling Department with Mixer Driver schedules to optimize start times and truck utilization. 
  • On call with company cell phone for direct access by company employees, vendors and carriers. 

Knowledge, Skills, and Abilities

  • Supervisory skills for the proper directing of team members.
  • General knowledge of characteristics and production requirements of concrete products;
  • Working knowledge of the geography and city streets within the plant service area to efficiently direct concrete delivery professionals;
  • General knowledge of computer programs for data entry and tracking;
  • Excellent communications skills for radio, telephone and face-to-face interaction.
  • Ability to direct and motivate concrete delivery professionals and other team members.
  • Ability to make effective decisions under pressure and to establish and maintain working relationships.
  • Knowledge of specific concrete materials.

Education and other requirements

  • High school diploma/GED required; Minimum of AA degree, BA/BS preferred.
  • Supervisory experience. 
  • Must be able to work a flexible schedule that includes occasional evenings, weekends and holidays
  • Concrete, Aggregate and Building products training / experience preferred
  • Experience dispatching and scheduling trucks is desired
  • Experience in concrete material delivery
  • Must be able to use fax machines, computers, keyboarding for data entry and internal / external network systems for e-mail communication
  • Strong written and oral communication skills are essential; must be able to read, write clearly and verbally communicate in English
  • Must be able to work at other plant locations as needed
  • Ability to work in a team environment in high pressure situations
  • Perform other related duties as required 



U.S. Concrete, Inc. (NASDAQ: USCR) is a leading supplier of concrete and aggregates for large-scale commercial, residential and infrastructure projects across the country.  The Company holds leading market positions in the high-growth metropolitan markets of New York, Philadelphia, San Francisco, Dallas/Fort Worth and Washington, D.C., and its materials have been used in some of the most complex and highly specialized construction projects of the last decade.  U.S. Concrete has continued to grow organically and through a series of strategic acquisitions of independent producers in our target markets.

U.S. Concrete, Inc is an Equal Opportunity Employer, and does not discriminate on the basis of Sex, Race, Religion, Age (40 and over), Handicap or National Origin.  We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, veteran status, creed, marital status, sexual orientation, citizenship status or any other legally protected status.


U.S. Concrete
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