U.S. Concrete
  • 09-May-2018 to 08-Nov-2018 (CST)
  • Custom-Crete
  • Dallas, TX, USA
  • Full Time

Job Summary


The Technical Services Manager I is responsible for the overall quality of products, to include control testing of materials and finished products, as well as the overall administration of the quality program across assigned plants to ensure manufacturing of highest quality and damage free finished products.   This position involves performing analyses and technical work to ensure quality and consistency. Reports directly to the Technical Services Manager II of the assigned division.


Essential Duties and Responsibilities


* Oversees the day-to-day operations of quality testing and related quality control personnel, including scheduling product and materials testing, truck calibrations, and mix specifications.


* Directs and performs sampling and testing in accordance with American Society for Testing and Materials (ASTM) specifications to ensure products meet mix specifications established by the company.


* Develops and facilitates various training programs designed to increase general industry knowledge, concrete technology, and compliance with state and DOT requirements.

* Manages the design, implementation, and execution of testing schedules and procedure to ensure efficient and effective product testing.

* Ability to investigate low concrete strengths and damage claims. Coordinates with various work groups to resolve customer disputes at best interest of company and customer.

* Produces, compiles, and reviews test results and comparisons to ensure consistency as well as understanding of short term/long term changes and variables to materials and finished products.

* Oversees truck and admixture dispense calibration testing. Verifies and conducts yield checks on equipment to ensure meter counts are accurately measured.

* Communicates with appropriate operation and management staff concerning testing frequency, results, or anomalies identified.

* Stays current with local municipalities and State DOT concrete mix requirements to ensure compliance in local market.

* Assists drivers as needed on projects and provides guidance for resolution. Serves as support in field while working at job sites.

* Demonstrates understanding for customer needs; provides superior service for internal/external customers. Responsible to identify and resolve any customer complaints and/or forward to the appropriate department.

* Aides the operations team with jobsite observations, readiness planning, and scheduling of large or specialty projects.

* Expands job knowledge by participating in training opportunities, to include industry news and developments.

* Supports compliance with all OSHA regulations and ensures plants operate in a safe and secure manner through coordination with local and regional EH&S resources.

* If driving, maintains delivery, truck, and driving records by obtaining receipt acknowledgments; recording tracking information; completing driver log and truck performance forms and/or acceptable electronic version.

* Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis, as needed to support the successful business operation.


Supervisory Responsibilities

* Responsibilities include interviewing, and training employees; planning assigning and directing work; appraising performance; addressing complaints and resolving problems.


* Recruiting, New hire training, coaching and counseling and completing appropriate documentation for each


* Directly reviews and monitors efforts and initiatives carried out by the direct reports and other plant personnel.


* Responsible for evaluating the performance, training needs, professional development, and discipline of direct reports.


High School diploma and GED, degree preferred

Minimum 6-8 years related experience and/or training in related functions; or an equivalent combination of education, training and experience.

Prior experience in production/manufacturing environment required.

Must have valid driver's license, CDL preferred.

ACI Grade 1 Field Technician Certification, required upon hire

NICET Level II, III or IV Concrete, or other subfields

Familiar with ACI 304, 318 and all applicable ACI standards for Concrete

Proficient in MS Office suite, web-based data management tools and Internet applications.

Ability to respond to common inquiries or complaints from employees, regulatory agencies, or members of the business community and peers.

Must have the ability to define problems, collect data establish facts and draw valid conclusions


Physical Environment

Frequent ability to sit, stand, and bend throughout shift

Frequent ability to see, type, speak, and listen throughout shift

Frequent ability to lift or move up to 50 pounds throughout shift

Frequent ability to climb, stretch and reach.

Frequent ability to travel 20%, to include overnight stay

Ability to pass a DOT physical on annual basis, including a NIDA drug screen.

Moderate ability to operate heavy machinery.

Able to work in extreme conditions including hot or cold temperatures, noise, dirt, dust, with moderate noise levels.



US Concrete is an affirmative action and equal opportunity employer.

U.S. Concrete
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