U.S. Concrete
  • 21-May-2018 to 20-Nov-2018 (CST)
  • Custom-Crete
  • Austin, TX, USA
  • Full Time

Job Summary

Responsible for customer service, sales, and marketing of Custom-Crete services and products, primarily focused on small or existing COD customers. Sales coordinators are expected to use Value Propositioning sales technique to drive Custom-Crete's features and benefits that match the customers' needs. Reports to General Manager or Sales Manager for assigned plant.

Essential Duties and Responsibilities

 

* Answers incoming phone calls and enters sales orders into dispatching system, specifying customer information, order type, quantity of cubic yards, and required billing information.

 

* Demonstrates the ability to take phone inquiries; help customers define their needs and relate these needs to our service, prices and conditions of sale.

 

* Handles customer complaints in a professional manner, effectively communicates resolution options, and directs escalated issues to the appropriate department leads when necessary.

 

* Identifying and prospecting for new customers, developing relationships for continued business on existing customers, and maintaining positive relationships with contractors, suppliers, and engineers.

 

* Responsible for meeting or exceeding customers' expectations for service on a daily basis in a professional and ethical manner. Heavily involved in the customer experience, to include job site visits.

 

* Works closely with operations and support staff to provide customers with response to technical questions, mix designs, and specifications needs.

 

* Responsible for daily ticket reconciliation and audits pricing tiers to ensure accurate billing for customers.

 

* Prepare and maintain sales activities using assigned CRM program. Developing and building the pipeline of business with assigned market.

 

* Quotes pricing for projects, preparing sales contracts, and coordinating with Accounting Department for credit terms.

 

* Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis, as need to support the successful business operation.

Qualifications

 

Bachelor's Degree in a related field, preferred.

Minimum 3-5 years of related professional and value proposition selling experience.

Must have valid driver's license

Previous industry experience, a plus.

Excellent oral and written communication skills, including strong presentation capabilities.

Bilingual in Spanish preferred.

Mastery of computer skills, specifically MS Office software and CRM platforms.

 

 

Physical Environment

 

Frequent ability to sit, stand, and bend throughout shift.

Frequent ability to see, type, speak, and listen throughout shift.

Occasional ability to lift and carry 10-25 pounds.

Ability to work in outdoor construction environments, with moderate noise levels.

 

 

US Concrete is an affirmative action and equal opportunity employer.

 

U.S. Concrete
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